This Privacy Policy explains how Samrudh Medcare Plus collects, uses, stores, and shares personal information when you use our website, patient portal, booking services, home sample collection, memberships, payments, and report facilities.
1. Information we collect
Depending on how you use our services, we may collect:
- Identity and contact details: name, mobile number, email address, date of birth, gender, and address.
- Patient and family details: registered family members, relationship, booking history, and information needed for diagnostic services.
- Health and laboratory information: selected tests, collection details, samples, test results, reports, and relevant preparation information.
- Transaction information: package, membership, invoice, payment status, refund status, and payment reference. Complete card or banking credentials are generally handled by the payment provider.
- Technical information: device, browser, IP address, login activity, and website usage information necessary for security and performance.
2. How we use information
We use personal information to:
- Create and manage patient accounts and registered family members.
- Process bookings, payments, laboratory visits, and home sample collection.
- Perform requested tests and make authorised reports available.
- Send booking confirmations, collector details, status updates, support responses, and service notices.
- Administer memberships, discounts, invoices, cancellations, and refunds.
- Protect patients, prevent misuse, maintain records, improve services, and meet legal obligations.
3. When we share information
We share information only where reasonably necessary to provide or protect the service, including with authorised laboratory staff, sample collectors, payment processors, hosting and communication providers, professional advisers, and government or regulatory authorities where required by law.
We do not sell patient health information or personal information for third-party advertising.
4. Health information and confidentiality
Diagnostic and report information is treated as sensitive. Access is limited to authorised persons who need it for collection, processing, reporting, support, administration, or legal compliance.
Family accounts: The account holder may be able to manage bookings and reports for registered family members. Add only people you are authorised to manage.
5. Payments
Online payments may be completed through a third-party payment gateway. The provider processes payment credentials under its own privacy and security practices. We may retain transaction references, amount, status, invoice details, and refund information.
6. Cookies and local storage
Our website may use cookies or browser storage to maintain sessions, remember login and location preferences, support security, and improve functionality. Blocking these technologies may affect some account or booking features.
7. Data retention
We retain information for as long as reasonably required to provide services, maintain laboratory and financial records, resolve disputes, prevent fraud, and comply with applicable medical, tax, accounting, and legal requirements. Retention periods may differ by record type.
8. Data security
We use reasonable administrative, technical, and organisational safeguards designed to protect personal information. No website or electronic transmission is completely secure, so please use a strong password and do not share account access or downloaded reports unnecessarily.
9. Your choices and rights
Subject to applicable law and record-retention requirements, you may request help to access or correct your account information, update communication preferences, or raise a concern about how your information is handled. Certain laboratory, transaction, and legal records may need to be retained even after an account-related request.
10. Children and family members
Information about a minor should be provided only by a parent, legal guardian, or authorised adult. The account holder is responsible for ensuring they have authority to add and manage family-member details.
11. External links and services
Our website may link to maps, payment gateways, or other third-party services. Their handling of information is governed by their own privacy policies, and we encourage you to review them.
12. Policy updates
We may update this policy to reflect changes in services, technology, or legal requirements. Material changes will be published on this page with the latest effective date.
13. Contact us
For privacy questions, correction requests, or concerns, contact Samrudh Medcare Plus using the phone number, email address, or message form on our Contact Us page.