These Terms of Service explain the rules for using the Samrudh Medcare Plus website, patient portal, diagnostic booking services, home sample collection, memberships, payments, and digital reports.
1. Acceptance of these terms
By accessing our website, creating an account, purchasing a membership, or booking a diagnostic service, you agree to these terms. If you do not agree, please do not use the relevant service.
2. Our services
Samrudh Medcare Plus provides information about diagnostic profiles and packages, appointment booking, laboratory visits, home sample collection where available, payment facilities, membership benefits, and access to published reports.
- Service availability may depend on location, operating hours, test requirements, and staff capacity.
- Some tests may require fasting, preparation, a prescription, or collection at a laboratory.
- Displayed turnaround times are estimates and may vary where repeat testing or clinical verification is required.
3. Patient accounts and information
You are responsible for providing accurate patient, contact, address, and booking information. Keep your login credentials confidential and notify us promptly if you believe your account has been accessed without permission.
When booking for a family member, you confirm that you are authorised to provide their information and arrange the requested service.
4. Bookings and sample collection
A booking is confirmed only after the required details and payment, where applicable, are successfully completed. Please follow all preparation instructions and ensure the patient is available at the selected time.
- Home collection is subject to serviceable location and collector availability.
- Collection times may change because of traffic, weather, operational issues, or medical requirements.
- We may reschedule or decline a collection if safe and suitable collection conditions are unavailable.
5. Pricing, payments, cancellations, and refunds
Prices shown at checkout are the prices applicable to that transaction, including any eligible membership or promotional benefit. Online payments may be processed by authorised third-party payment providers.
Cancellation, refund, and restored-benefit eligibility depend on the booking status, whether collection has begun, consumables used, and the terms shown during booking. Approved refunds may take additional time to appear through the original payment method.
6. Membership and family benefits
Membership benefits are personal to the registered account and eligible family members. Membership validity, member limits, included benefits, and discounted pricing are shown before purchase.
- Benefits cannot be transferred, exchanged for cash, or combined unless expressly stated.
- Member changes may require support review to protect patient and booking history.
- Unused benefits expire when the membership period ends unless otherwise stated.
7. Reports and medical responsibility
Reports are made available after laboratory review and authorisation. Laboratory results should be interpreted by a qualified medical professional alongside symptoms, history, examination, and other clinical information.
Important: Website content and laboratory reports do not replace medical advice, diagnosis, or emergency care. Contact a qualified healthcare professional for clinical guidance.
8. Acceptable use
You must not misuse the website, interfere with its operation, attempt unauthorised access, submit false information, impersonate another person, or use the service for unlawful activity.
9. Intellectual property and third-party services
The website design, branding, text, graphics, and software are owned by or licensed to Samrudh Medcare Plus. Payment gateways, maps, messaging tools, and other third-party services may have their own terms and privacy practices.
10. Service limitations
We work to keep the website and services accurate and available, but uninterrupted access cannot be guaranteed. To the extent permitted by law, Samrudh Medcare Plus is not responsible for indirect losses caused by events outside reasonable control, third-party systems, or reliance on general website information.
11. Changes to these terms
We may update these terms when our services, technology, or legal obligations change. The latest version published on this page applies from its stated effective date.
12. Governing law and contact
These terms are governed by the laws of India. For questions, complaints, cancellations, or service assistance, please contact Samrudh Medcare Plus using the details available on our Contact Us page.